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Know Your Terms Before You Open an Account

Our Terms & Conditions shape how your account works from day one — from deposit and withdrawal rules to what happens if you need to pause or close.

Account ownership & accessPayment & withdrawal termsDispute & resolution paths
888 holdings Know Your Terms Before You Open an Account
GET HELP NOW

Reach Our Policy Team When You Have Questions

Your account and our Terms are tied to your account security and payment history — that's why we keep support accessible. Reach out anytime through live chat, email or your account settings if you need to understand a rule, dispute a charge or report a breach.

Team online

Live Chat Support

Open the chat widget in your lobby. Our team responds within minutes during operating hours. Ask about account rules, payment holds or term clarifications directly.

Email Support

Send detailed questions or attach screenshots to [email protected]. We reply within 24 hours with term explanations and next steps for disputes or account issues.

Account Settings

Navigate to Settings → Terms & Policy inside your account. View your agreed terms, access your transaction history and initiate account changes or closures from there.

HOW WE PROTECT YOU

Data, Security and Your Right to Know

Your account data — email, payment method, withdrawal history — is encrypted and stored securely.

Data Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end.

Transaction Records

We retain full transaction logs, deposit times, withdrawal amounts and verification steps for 7 years.

Account Closure

Close your account anytime via Settings → Account. We process closures within 24 hours, freeze new logins and remove your…

Request Your Data

Email [email protected] with 'Data Request' in the subject.

Dispute Resolution

Found a charge you don't recognize or believe we breached Terms?

Term Updates

Changes to our Terms are announced 30 days before they take effect via email and in-app notification.

Common Questions About Our Terms & Conditions

Your account stays active and your balance is safe. We do not charge inactivity fees or close dormant accounts. When you return, your login works as before. Long-term balances over Rp 50 million may trigger verification updates under local anti-money-laundering rules.

If your withdrawal is pending (not yet processed), you can cancel it within 30 minutes via your transaction history. Once it enters processing — shown as 'Sent to Bank' — it cannot be recalled. Most DANA, OVO, GoPay and QRIS withdrawals complete within 1–3 business days.

When we update Terms, you must accept them to continue playing. If you disagree, you have 30 days to close your account before the new rules take effect. We do not retroactively change gameplay rules — only account, payment or policy procedures.

Report unauthorized access to support immediately via live chat or email. We freeze your account, log all activity from the past 30 days and verify your identity. If fraud is confirmed, we reverse unauthorized transactions and reset your password. File a police report if funds are stolen.

Withdrawal limits depend on your verification level and local law. Standard accounts can withdraw up to Rp 100 million per day. Verified accounts may raise this to Rp 500 million per month. Ask support to check your tier or request a limit increase after you provide additional documents.

Once you close your account, it stays closed for 30 days. After that, you can register a new account with the same email. Your old balance, history and settings are archived and not transferred. A new account is treated as a fresh registration.

Your account is personal and non-transferable. If you share your login, you are liable for all activity on that account — deposits, withdrawals and gameplay. We cannot reverse transactions made by someone using your credentials. Keep your password private and never share it with anyone.